Privacy Policy

Personal Information

The types of personal information we may collect about you include:

• your name;

• your contact details, including your email address, mailing address, street address and telephone number;

• information you provide when contacting us or submitting an enquiry through our website;

• information relating to migration, visa or legal matters that you choose to provide to us;

• details of services we have provided to you, or that you have enquired about, and our response to you;

• information provided when you book an appointment or consultation;

• your preferences, opinions and communications with us;

• your browser session and general location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;

• information about your access to and use of our website, including through the use of internet cookies and similar technologies, the type of browser and operating system you use and your internet service provider;

• additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications or social media platforms; and

• any other personal information reasonably required by us to provide our services or respond to your enquiry.

Depending on the nature of your enquiry or legal matter, you may also provide us with information that is considered sensitive information under Australian privacy law. Where required by law, we will only collect sensitive information with your consent or where another lawful basis for collection applies.

We may collect personal information directly from you or, where appropriate, from third parties.

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• providing legal and migration-related services;

• responding to enquiries and consultation requests;

• communicating with you;

• managing appointments and client relationships;

• maintaining internal records and carrying out administrative functions;

• operating, maintaining and improving our website and online services;

• website analytics, market research and business development;

• managing our associated social media platforms;

• advertising and marketing where permitted by law;

• improving the effectiveness of our communications and online advertising;

• complying with our professional, regulatory and legal obligations; and

• establishing, exercising or defending legal rights and resolving disputes.

We will generally only collect personal information that is reasonably necessary for our functions and activities.

Disclosure of Personal Information to Third Parties

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• our employees, contractors and service providers;

• information technology, website hosting, data storage and technical support providers;

• appointment scheduling and communications providers;

• professional advisers and consultants;

• government departments, courts, tribunals, regulatory authorities or law enforcement agencies where required or authorised by law;

• third parties involved in providing services relevant to your migration or legal matter where appropriate and authorised;

• marketing, advertising and analytics providers, including services such as Google Analytics and Meta;

• social media and online platform providers;

• parties involved in a transfer, restructuring or sale of all or part of our business, where permitted by law; and

• other parties where you have consented to the disclosure or where disclosure is otherwise permitted or required by law.

Some third-party service providers may store or process information outside Australia. Where we disclose personal information to an overseas recipient, we will handle that disclosure in accordance with applicable Australian privacy laws.

Where practicable, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy requirements.

Your Rights and Controlling Your Personal Information

Choice and Consent

Please read this Privacy Policy carefully. By providing personal information to us, you acknowledge that we may collect, hold, use and disclose your personal information as described in this Privacy Policy and as otherwise permitted by law.

You are not required to provide personal information to us. However, if you choose not to provide information that we reasonably require, we may be unable to respond to your enquiry, provide certain services or properly assist you with your matter.

Information From Third Parties

If we receive personal information about you from a third party, we will handle it in accordance with this Privacy Policy and applicable privacy laws.

If you provide us with personal information about another person, you should ensure that you are authorised to provide that information to us.

Direct Marketing

Where permitted by law, we may use your contact details to provide information about our services or other information we reasonably believe may be relevant to you.

You may opt out of marketing communications at any time by contacting us or by using the unsubscribe facility provided in the relevant communication.

Access

You may request access to personal information that we hold about you.

In some circumstances, applicable law may permit or require us to refuse access to some or all of the information requested. If we refuse access, we will generally provide reasons for doing so where required.

Correction

If you believe personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.

We will take reasonable steps to correct personal information where appropriate.

Complaints

If you believe that we have not handled your personal information appropriately, please contact us using the details below and provide sufficient information for us to investigate your concern.

We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may also be able to make a complaint to the Office of the Australian Information Commissioner.

Storage and Security

We are committed to taking reasonable steps to protect personal information that we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

We may use physical, technical and organisational safeguards appropriate to the nature of the information we hold.

While we take reasonable precautions to protect personal information, no method of transmission or electronic storage is completely secure. Information transmitted over the internet is therefore provided at your own risk.

Where personal information is no longer required and we are not required by law or professional obligations to retain it, we will take reasonable steps to destroy the information or ensure that it is de-identified where appropriate.

Cookies, Analytics and Tracking Technologies

Our website may use cookies and similar technologies to assist with the operation of the website, understand how visitors use it and improve the effectiveness of our services and communications.

Cookies are small data files stored by your browser. They may collect information such as pages visited, browser type, device information, referring websites and general usage information.

We may use third-party analytics and advertising technologies, including Google Analytics and the Meta Pixel, to understand website usage and measure the effectiveness of our online marketing.

These services may use cookies or similar technologies and may collect information about your interaction with our website. Information collected through these services may be processed by the relevant third-party provider in accordance with its own privacy practices.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

Links to Other Websites

Our website may contain links to external websites.

We do not control third-party websites and are not responsible for their privacy practices, security or content. You should review the privacy policies of any third-party websites you visit.

Amendments

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

The updated Privacy Policy will be published on our website. We recommend checking this page periodically to ensure you are aware of the current version.

Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

KP Naidoo Migration Law
11/104A Molesworth St
Lismore NSW 2480

Email: admin@kpnlaw.com
Phone: 0493 857 837

Last updated: 17 August 2026